CASA of Hinds County Advocate Supervisor Job Profile
1.0 Position Title:
Advocate Supervisor
2.0 Nature & Objective:
Staff position responsible for supporting front-line volunteer advocates. The ideal candidate will have child welfare experience, strong interpersonal skills, and be able to coach others to success.
3.0 Reports to:
Program Manager – CASA of Hinds County
4.0 Position Qualifications:
- Bachelor’s degree preferred or three (3) years of experience in social services or related field and/or working with volunteers
- Strong understanding of the program’s mission, policies, and procedures
- Exceptional leadership and interpersonal skills
- Exceptional time-management and decision-making skills
- Exceptional motivational skills
- Exceptional attention to details
- Experience in leading volunteer positions
- Strong written and oral communication skills
- Computer literate and proficient in Microsoft Office software and Excel
- Strong analytical skills to document and interpret data
- Ability to multi-task and delegate assignments
- General administrative, organizational, and management skills
- Direct child welfare experience preferred
5.0 Responsibilities include the following:
- Case Supervision
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- Manage a case load of up to 30 cases assigned to advocates
- Assist with volunteer recruitment, screening, and all program training – onboarding, pre-service volunteer training, and continuing/supplemental education
- Recommend advocate case assignments and prepare assignment paperwork for approval
- Meet at least monthly with advocates to discuss updates/concerns/progress of cases/children, volunteers, and the court progress
- Assist advocates with identifying community resources, services and opportunities for growth for the children they serve
- Organize, update, and maintain detail-oriented files/records regarding each case/children, and volunteer assigned to caseload
- Oversee the organization and updating of the volunteer files and Optima reports prepared by the volunteers
- Build strong relationships with child welfare agency and youth court personnel
- Communication and Data
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- Report all concerns, progress, and evaluations of volunteers to Program Manager
- Assist Program Manager in compiling reports and data related to advocates, children served, and other program specific metrics
- General Duties
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- Perform general office duties associated with the role of the Advocate Supervisor and all other duties as requested by Program Manager
- Assist with program outreach and special events to promote and grow the organization
- Complete pre-service volunteer training and National CASA TOF/Training of Facilitators within six (6) months of hire
- Completes twelve (12) hours of continuing education annually
Please send resumes to cathy@casaofhindscounty.org
CASA of Hinds County is an equal opportunity employer and is committed to the belief that each individual is entitled to equal employment opportunity.